At Mosko, we believe in providing the highest-quality service and building the best product. If something isn't working for you, we want to give you options. Please note that all items can be returned within 30 days of purchase as they are in their original, new, and unused condition. If items are not in resaleable condition, a restocking fee will be charged depending on the item's condition.
EU Returns
To initiate an exchange or return, visit our EU Returns Portal.
- All items must be in original packaging with the SKU on the bag. A restocking fee will be deducted if the item is not in resaleable condition.
- If an exchange is not available, a refund will be provided.
- We only offer free return labels on apparel, exchanges, or store credit.
For luggage refunds, you've got a couple of options:
- Use a courier of your choice and use the return address as shown on the received shipping label.
- Use our returns portal to generate a prepaid return label. If you choose this option, we’ll deduct about €5–€10 from your refund to cover the shipping.
Exchanges for Other Products
If you wish to exchange an item for a completely different item, we recommend creating a return for store credit and using that store credit to place a new order.
Repairs
Have something that needs to be fixed? Fill out our Product Warranty Request form.
FAQs
Find more frequently asked questions here.