Preorder FAQ

Can I purchase "in-stock items" and "preorders" in the same cart?

If you plan to purchase Preorder products and regular In-stock products simultaneously, please place two separate orders. Otherwise, the entire order will be held until the Preorder products from this collection arrive.

How long will my preorder take to ship?

At this time, we do not have a final ETA. However, our best guess is August 2022 and could be subject to change. We will be diligent in keeping you up to date on the movement of your order through email. 

Can I cancel/change my order?

You can cancel anytime before your order ships by reaching out to [e-mail]. As for changes, updates, or modifications, we will not make any adjustments once orders have been placed. 

What if I move?

We will send you an email before your order ships to ensure all information is up to date. If any changes need to be made, get in touch with us ASAP at [e-mail] to let us know where we should ship your order.

When will I be notified that my "preorder" shipment has arrived?

We plan to keep you notified. You will receive an email confirmation a few weeks before delivery to let you know the items are getting close to arrival and an email to let you know they have arrived at our warehouse. Lastly, you will receive the typical email confirmation providing tracking information as soon as your package ships. 

How much product will be available?

Items will remain in stock while supplies last for preorders and in-stock products.

When will my in-stock purchase ship?

If you purchased in-stock items in the same order as preorder items, your entire order would be held until preorder products from this collection arrive. 

When will my card be charged?

We will charge for preorders at checkout, which will be reflected in your bank account immediately.