Can I purchase "in-stock items" and "preorders" in the same cart?
No, we do not have the capability to support mixed carts. Mixed cart orders will be canceled immediately. If you plan to purchase Pre-order products and regular In-stock products, please place two separate orders.
How long will my pre-order take to ship?
At this time we do not have a final ETA. However, our best guess is late April 2022, and could be subject to change. We will be diligent in keeping you up to date on the movement of your order through email.
Can I cancel/change my order?
You can cancel at any time before your order ships by reaching out to firstname.lastname@example.org. As for changes, updates, or modifications, we will not make any adjustments once orders have been placed.
What if I move?
We will send you an email prior to your order shipping to make sure all information is up to date. If any changes need to be made please reach out to us ASAP at email@example.com to let us know where we should ship your order.
When will I be notified that my “preorder” shipment has arrived?
We plan to keep you notified. You will receive an email confirmation a few weeks before delivery to let you know the items are getting close to arrival, as well as an email to let you know they have arrived at our warehouse. Lastly, you will receive the typical email confirmation providing tracking information as soon as your package ships.
Is the pre-order product different from the in-stock product??
Nope, pre-order items will be the same versions as in-stock items. No updated design changes have been made.
If an item sells out, how do I pre-order?
If an in-stock item sells out, you will be able to select the pre-order option directly on the product page and add it to your cart.
How much product will be available?
Items will remain in stock while supplies last for both pre-orders and in-stock products.
When will my in-stock purchase ship?
Typically, our 3rd-party shipping facility fulfills orders within 2-3 business days. However, due to high order volume, orders will process within 5-7 business days. Once your order ships, you will receive an email with tracking details.
When will my card be charged?
We will charge for pre-orders at checkout, and this should be reflected in your bank account right away.