Exchanges, Returns, and FAQs

At Mosko, we believe in providing the highest-quality service and building the best product. If something isn't working for you, we want to give you options. Please note all items can be returned within 30 days of purchase as they are in their original, new, and unused condition. If items are not in resaleable condition, a restocking fee will be charged depending on the item's condition.

USA Returns

To initiate an exchange or return, visit our Return Portal here.

• All items must be in original packaging with the SKU on the bag. A restocking fee will be deducted if the item is not in resaleable condition. 
• If an exchange is not available, a refund will be provided.
• We only offer free returns on apparel orders.

*For International orders placed on our moskomoto.com shop: Prepaid duties and taxes are forwarded to your local customs authority and, therefore, are non-refundable. As only the recipient of an order can claim these fees back, please get in touch with your local customs office directly with copies of the returns paperwork.

We'll refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes, or additional fees that may have been applied to your order).

NOTE: Depending on your bank, your credit may take up to two billing cycles to appear on your statement.

EU Returns

For orders placed on our moskomoto.eu shop, here are the Return Instructions.

Repairs

Have something that needs to be fixed? Fill out our Product Warrant Request form.

FAQs 

Find more frequently asked questions here.