We understand that plans change—even long-planned adventures get rescheduled. Need to cancel an order and request a refund? No worries. Our support team is committed to making the process straightforward and hassle-free. Follow these steps to ensure your order is canceled and your refund is processed quickly.
How to Contact our Support Team
- Email us at the address provided in your order confirmation.
- Use the Help Center to submit a cancellation request.
- Include your order number (starts with an SH or EU), and a clear message requesting cancellation and a refund.
What Happens Next
- Our team will verify your order status and send a cancellation request to our warehouse.
- If your order hasn’t shipped, we’ll cancel it and confirm via email.
- Your refund will be processed to your original payment method, usually within a few days.