What's the turn-around time for assessment and/or repair?

We do our best to repair your gear efficiently. Our turnaround time—from the time we our selected repair shop receives your product to the time we ship it back to you — is typically 3-5 weeks. Please keep in mind that this timeline is subject to change and that summer is our busiest season.

We will send you email updates when:

• You complete the Product Service Request form
• We process your repair form and RA number
• We receive your product at our repair shop
• We have completed the repair