We appreciate creativity and understand the desire to tailor gear to your personal needs.
Here’s how modifications affect our warranty coverage:
Luggage:
Modifying your luggage won’t automatically void the warranty. If, however, the issue you’re reporting is clearly a result of a modification, that specific issue and what it's affected won’t be covered under warranty.
Apparel:
Altering apparel (like hemming or tailoring) generally doesn’t void your warranty. The only time a modification would affect coverage is if it directly caused or contributed to the problem you’re reporting.
If you aren’t sure whether a specific change might impact warranty coverage, feel free to reach out — we’re happy to help clarify.