Shipping from our EU store

European Shipping Information:

Your order is important to us, and we make every effort to deliver your order in a timely manner. If you have any questions, email us at [e-mail].

Key Points:

• Shipping and delivery times are in business days (weekends and holidays excluded).
• Orders ship from Amsterdam, The Netherlands.
• Most orders ship 2-3 business days after receipt.
• Orders received on Fridays after 14:00 CET (GMT+1) or on weekends are processed the following business day.

___________________________________________________________________________________

Shipping Methods

• Within the EU: Shipped with DPD (PostNL for the Netherlands and Belgium).
• Outside the EU: Shipped with UPS.
• Shipping Cost: Capped at a maximum of €50.

___________________________________________________________________________________

Delivery Times After Processing

4-5 Business Days:

•Netherlands, Belgium, Germany, Austria, Croatia, Cyprus, Czech Republic, Denmark, France, Ireland, Italy, Luxembourg, Malta, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, UK.

7-8 Business Days:

•Bulgaria, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Iceland, Norway, Serbia, Switzerland, Canada, USA, Israel, Japan, Middle East, Africa, South & Central America, Asia, Oceania, Russia, Australia, New Zealand, China.

___________________________________________________________________________________

Express Shipping

Need faster delivery? Contact us at [e-mail] for overnight shipping via UPS. Note: Shipping costs will be higher for express options.

___________________________________________________________________________________

International Shipping & Customs

VAT/Import Taxes

• Non-EU Customers: Responsible for VAT and applicable import taxes in their country.
• Buyers should be aware of their local customs regulations.

Post-Brexit (UK):

• Orders under £135: No additional charges.
• Orders over £135:
• Import fees: 2% plus an £11.50 brokerage fee.
• VAT is payable to the courier (deducted from checkout prices).

___________________________________________________________________________________

Value of Shipments

• EU export laws require the actual value of shipments to be listed.
• Mosko has no control over customs processing times, which may vary from 5 to 20 business days.

___________________________________________________________________________________

Country-Specific Notes

•Israel: Shipments via DHL may incur high import taxes and delays of up to a month.

___________________________________________________________________________________

Tracking & Delivery Issues

If you’re having trouble receiving your package:

1. Check your tracking to see if it’s in customs or with your local postal system.
2. Contact your local customs office or postal carrier to resolve delivery issues.
3. If neither can assist, email us at [e-mail].