All carriers are currently experiencing COVID-19-related delays. Orders are shipping out per normal (1-2 business days), however delivery times are not guaranteed – please expect delays, and be delighted if you don't experience any.
European Shipping Information:
Your order is important to us! We make every effort to deliver your order in a timely manner.
Questions? Send us a quick email to firstname.lastname@example.org and we’ll get you an answer promptly.
Please note that the shipping and delivery times stated are business days and do not include weekends or holidays, as we are closed.
We ship out of Amsterdam, The Netherlands, and most orders are shipped 1-2 days after we receive your order. Orders received on Fridays after 14.00h Central European Standard Time (GMT+1) or over the weekend, will process and ship on the following Monday or business day.
European Shipping Methods:
We ship worldwide. Orders going to the EU will be shipped with DPD (PostNL for the Netherlands and Belgium). Orders outside the EU will be shipped with UPS.
*Shipping will never exceed €50.
Delivery time within:
4 -5 business days:
Netherlands, Belgium, Germany, Austria, Croatia, Cyprus, Czech Republic, Denmark, France, Ireland, Italy, Luxembourg, Malta, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, UK.
7-8 business days:
Bulgaria, Estonia, Finland, Greece, Hungary, Latvia, USA, Israel, Japan, Rest of Europe, Middle East, Africa, S&C America, Lithuania, Romania, Iceland, Norway, Serbia, Switzerland, Canada, Asia and Oceania, Russia, Australia, China, New Zealand.
If you need your gear faster than our regular shipping options can guarantee, please contact us at email@example.com We can create an overnight shipment for you through UPS. The shipping cost will be higher than for our regular shipping method.
International Shipping out of the EU & Customs
All customers out of the EU are responsible for paying the applicable VAT for their country.
It is the buyer's responsibility to know and understand the customs laws regarding the country of delivery.
Post-Brexit situation for our UK riders:
Please be aware, that for all orders going to the UK with a value of 135 GBP and more (including shipping costs), import fees will be charged by UPS prior to delivery.
These import costs are 20% UK VAT, 2% Duties, and 11.50 GBP UPS brokerage fee. We only charge net prices for our products for all orders over 135 GBP. That being said, the order costs did not increase dramatically due to Brexit. It's the 2% Duties, higher shipping costs (due to the fact that at this point in time our external fulfillment center can only ship with UPS to the UK), and the 11.50 GBP UPS brokerage fee that has to be added to your calculation.
For orders less than 135 GBP the 20% UK VAT will be charged at checkout and no additional costs prior to delivery will occur.
This is according to the Brexit regulations.
Value of shipments
Due to EU export laws, we list the value of all shipments at their actual cost and cannot alter the value of shipments. Additionally, we have no control over the time shipments may spend in Customs Inspection.
If your shipping address isn’t recognized by our system please email us for assistance at firstname.lastname@example.org
Please account for the additional time that the customs office in your country may flag and hold your package; this can be anywhere from 5-20 business days depending upon the country.
- Israel: Beware of high import taxes and prolonged shipping delays (up to a month) when shipping to Israel from the EU via DHL. If you have further questions about shipping options, please contact Customer Service.
International Tracking Info:
If you are having trouble receiving your package, please take the following steps first:
- Check your tracking and see if it's still in customs or with the local postal system.
- Contact the customs facility for the country and/or the local postal system. The local postal carrier might be trying to drop your package and is not having success.
- Please email us if neither customs or the postal system can help you.