Your order is important to us, and we make every effort to deliver your order in a timely manner. If you have any questions, email us at moskomoto@moskomoto.eu.
- Shipping and delivery times are calculated in business days (excluding weekends and holidays).
- Orders ship from Amsterdam, The Netherlands.
- Most orders ship 2 business days after being placed.
- Orders received on Fridays after 14:00 CET (GMT+1) or on weekends are processed the following business day.
- We offer free shipping on orders over €200.
Shipping Methods
- Within & outside the EU: Shipped with FedEx.
Express Shipping: Need faster delivery? Contact us at moskomoto@moskomoto.eu for overnight shipping via FedEx. Note: Shipping costs will be higher for express options.
Delivery Times After Processing
4-5 Business Days:
Netherlands, Belgium, Germany, Austria, Croatia, Cyprus, Czech Republic, Denmark, France, Ireland, Italy, Luxembourg, Malta, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, UK.
7-8 Business Days:
Bulgaria, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Iceland, Norway, Serbia, Switzerland, Canada, USA, Israel, Japan, Middle East, Africa, South & Central America, Asia, Oceania, Australia, New Zealand, China.
International Shipping & Customs
VAT/Import Taxes
- Non-EU Customers: Prices shown on our website exclude VAT. However, the buyer is responsible for paying VAT and any applicable import taxes in the country of destination and should be aware of the local customs regulations.
United Kingdom:
All cross-border fees and VAT are included in the price you see at checkout. There are no extra costs or steps you need to manage from UK customs or the delivery service (i.e. Delivered Duty Paid).
You pay the price shown in the cart after you enter your delivery address.Information for Apple Pay checkout: please scroll down in the payment summary to see the applicable taxes and fees breakdown.
Value of Shipments
- EU export laws require the actual value of shipments to be listed.
- Mosko has no control over customs processing times, which may vary from 5 to 20 business days.
Country-Specific Notes
- Israel: Shipments via DHL may incur high import taxes and delays of up to a month.
- Russia: We are currently unable to ship directly to Russia.
Tracking & Delivery Issues
If you’re having trouble receiving your package:
- Check your tracking to see if it’s in customs or with your local postal system.
- Contact your local customs office or postal carrier to resolve delivery issues.
- If neither can assist, email us at moskomoto@moskomoto.eu.