🇺🇸 US Domestic Orders
If your order number starts with SH_ _ _ _ _
To initiate a return, visit our Return Portal here.
🌏 International Orders
If your order number starts with GE_ _ _ _ _ _ _ _ _ _ _ _ _ _
Please use our International Returns Portal to receive a return label for your order to start the returns process.
*Prepaid duties and taxes are forwarded to your local customs authority and, therefore, are non-refundable. As only the recipient of an order can claim these fees back, please contact your local customs office directly with copies of the returns paperwork.
We'll refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes, or additional fees that may have applied to your order).
NOTE: Depending on your bank, it may take up to two billing cycles for your credit to appear on your statement.
🇪🇺 EU Orders
If your order number starts with EU_ _ _ _ _
Please include the original packing slip (or a copy) with your return, and write your original order outside the box so it can be received and identified effectively by our shipping team.
Return your item(s) to:
MINC Direct Marketing Fulfillment
Mosko Moto Retour
3641 SK Mijdrecht
EU APPAREL RETURNS:
We offer free returns on all apparel orders. If you have an apparel return contact us at firstname.lastname@example.org, and we'll help coordinate your return.
Pro tip: Keep the Return Tracking Number for your package to monitor the delivery status.