Start a Return / Exchange

🇺🇸 US Domestic Orders 

To initiate a return, visit our Return Portal here.

• All items must be in their original packing with the SKU on the bag.
• If an exchange is not available, a refund will be provided.

 

🌏 Global-e International Orders 

Please use our International Returns Portal to receive a return label for your order to start the returns process.

*Prepaid duties and taxes are forwarded to your local customs authority and, therefore, are non-refundable. As only the recipient of an order can claim these fees back, please contact your local customs office directly with copies of the returns paperwork.

We'll refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes, or additional fees that may have been applied to your order).

NOTE: Depending on your bank, your credit may take up to two billing cycles to appear on your statement.

🇪🇺 EU Orders 

All orders are placed through our moskomoto.eu shop follow the below instructions.

• Please include the original packing slip (or a copy) with your return, and write your original order outside the box so our shipping team can receive and identify it effectively.
• All items must be in their original packing with the SKU on the bag.

Return your item(s) to:

MINC Direct Marketing Fulfillment

Mosko Moto Retour

Rendementsweg 6
3641 SK Mijdrecht
The Netherlands

EU APPAREL RETURNS:

We offer free returns on all apparel orders. If you have an apparel return contact us at [e-mail], and we'll help coordinate your return.  

Pro tip: Keep the Return Tracking Number for your package to monitor the delivery status.